What Does Customer Relationship Management Involve

question 11

Multiple Choice

What does customer relationship management involve?

• A) Analyzing and redesigning workflow within and between enterprises
• B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
• C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
• D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations

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Definitions:

Dialogue

A conversation between two or more people, used as a means of communication and understanding differing viewpoints.

Nonverbal Communication

The process of transferring information through body language, facial expressions, gestures, and tone of voice rather than spoken words.

Environmental Effects

The impact of environmental factors (physical, chemical, and biological) on living organisms and human societies.

Nonlanguage

Non-verbal forms of communication, such as gestures, facial expressions, and body language, that convey meaning without the use of words.