What Form of Processes Include Loan Processing for a Bank

question 41

Multiple Choice

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

• A) Customer-facing processes
• B) Business-facing processes
• C) Industry-specific customer-facing processes
• D) All of the choices are correct

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Definitions:

Performance Monitoring

A process where managers regularly review employees' work performance and outcomes to ensure consistency with organizational goals.

Task Accomplishment

The successful completion of a task or assignment within a specified time frame.

Psychological Concept

A theoretical idea or principle that is related to the mind or behavior, used to explain aspects of human cognition, emotion, or social interaction.

Employee Involvement

An organizational strategy that ensures employees are engaged and have a say in the decision-making process, enhancing motivation and job satisfaction.