What Is a Key Difference Between a Step-Review Process of Dealing

question 20

Multiple Choice

What is a key difference between a step-review process of dealing with employee complaints in nonunionized workplaces versus a grievance procedure in a collective bargaining agreement?

• A) A step-review process allows for better outcomes for both sides.
• B) Step-reviews do not provide for a neutral third party as a judge of last resort.
• C) A grievance procedure generally allows for a legal strike by employees.
• D) Step-reviews lead to less workplace conflict.

---

Definitions:

Personal Intervention

Direct and personal involvement in attempting to alter a situation or outcome.

Morphogenesis

The biological process that causes an organism to develop its shape and structure.

System-enhancing Behaviors

Refers to actions taken by individuals or groups that improve or optimize the functionality and effectiveness of a system.

Cathexis

A psychoanalytic term that describes the process of investing mental or emotional energy in a person, object, or idea.