Which of the Following Is Appropriate When Placing an Initial

question 108

Multiple Choice

Which of the following is appropriate when placing an initial call to a patient about collections?

• A) Call the patient at work
• B) Assume that the patient forgot to pay or was temporarily unable to pay
• C) Ask the patient why the bill has not been paid
• D) Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency
• E) Make the initial call if payment has not been received after 15 days

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Ethical Principles

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