Which of the Following Is a Guideline for Making a Call

question 54

Multiple Choice

Which of the following is a guideline for making a call requesting payment from a patient?

• A) Pose as a government official to convince the patient to pay
• B) Tell other people in the office about it and ask for suggestions
• C) Threaten to turn the account over to a collection agency, even if you do not plan to do so
• D) Call the patient after 8 a.m. or before 9 p.m.
• E) Refuse to talk to anyone except the patient, not even the patient's attorney

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Definitions:

Retina

The layer of tissue that is located on the inner surface of the eyeball and contains the sensory receptors for vision.

Sclera

The white, outer layer of the eyeball that provides structure and protection.

Irises

The colored part of the eye that surrounds the pupil and controls the amount of light entering the eye by adjusting the size of the pupil.

Pupils

The circular openings in the center of the iris of the eye, through which light enters, and their size adjusts in response to light intensity.