When You Ask Mrs

question 92

Multiple Choice

When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

• A) "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
• B) "Mrs. Redding, I can't use this card because it expired two months ago."
• C) "Why are you trying to pay us with an expired credit card?"
• D) "Mrs. Redding, this card has expired; would you like me to bill you instead?"
• E) "If I put the charge through on this expired card, the credit card company will be furious."

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Definitions:

Cerebellum

The cerebellum is a major feature of the hindbrain of all vertebrates responsible for regulating motor movements, including posture, balance, coordination, and speech.

Limbic System

A complex system of nerves and networks in the brain, involved in the control of emotion, motivation, and memory.

Emotional Behavior

Behaviors that are a direct response to emotions experienced by an individual.

Learning

The process through which experience causes a permanent change in knowledge or behavior.