Which of the Following Types of Telephone Calls Can a Medical

question 37

Multiple Choice

Which of the following types of telephone calls can a medical assistant resolve?

• A) Report from a patient concerning unsatisfactory progress
• B) Patient requesting X-ray results
• C) Call to change an appointment
• D) Call from another physician
• E) Personal calls to the physician

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Definitions:

Norm Of Reciprocity

A social norm that suggests individuals respond to each other in kind, returning benefits for benefits received.

Same Size

Equivalent or equal in magnitude, amount, or dimensions.

Dramatic Nature

The quality of being strikingly emotional or theatrical in character or events.

Emotional Response

refers to the psychological reaction to an event or information, characterized by feelings such as happiness, anger, fear, or sadness.