If a Patient Remains Dissatisfied After Discussing a Bill, ____

question 52

Multiple Choice

If a patient remains dissatisfied after discussing a bill, ____.

• A) document all comments and relay the information to the physician
• B) tell the patient that you are sorry he is dissatisfied, but the bill stands
• C) turn the patient's bill over to a collection agency
• D) terminate the patient's care until the bill is paid
• E) ask the patient if he is willing to negotiate the charges

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Definitions:

Allegations

Claims or assertions made by a party in a legal proceeding, which must be proven through evidence.

Default Judgment

A judgment entered by a clerk or court against a party who has failed to appear in court to answer or defend against a claim that has been brought against him or her by another party.

Complaint

A formal legal document filed in court by the plaintiff to initiate a lawsuit, outlining the facts and legal reasons for the claim against the defendant.

Service of Process

The procedure by which a party to a lawsuit gives an appropriate notice of initial legal action to another party (such as a defendant), court, or administrative body, ensuring the court's jurisdiction over the parties to the lawsuit.