If You Receive Another Call While Talking to a Patient

question 40

Multiple Choice

If you receive another call while talking to a patient, the procedure to follow is to ____.

• A) put the first caller on hold
• B) answer the second call by saying "Hold, please" and return to the first call
• C) make sure the second call is not an emergency before putting that call on hold
• D) tell the second caller to call back when the office is not so busy
• E) place both calls on hold until one of the callers gets tired of waiting and hangs up

Recognize behavior modification techniques as strategies for self-motivation.

Understand the significance of psychological hardiness and self-discipline in goal achievement.

Relate expectancy theory to self-motivation and the importance of skill-building.

Grasp the importance of self-discipline in working towards and achieving personal and professional goals.

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Definitions:

Undue Hardship

A situation where accommodations for an individual would result in significant difficulty or expense for an employer, beyond what is deemed reasonable.

Equitably

In a way that is fair and impartial, ensuring just treatment and opportunities for all individuals involved.

Prison Inmates

Individuals incarcerated in a prison or jail serving time for crimes they have been convicted of.

Equal Employment Opportunity Commission (EEOC)

A federal agency that administers and enforces civil rights laws against workplace discrimination.