If You Cannot Give Your Undivided Attention to a Caller

question 6

Multiple Choice

If you cannot give your undivided attention to a caller because of an emergency in the office, ____.

• A) ask someone else in the office to take the call
• B) explain the emergency situation to the caller
• C) explain that you are handling an urgent matter and offer to call back
• D) tell the caller you cannot talk and hang up
• E) tell the caller to call back tomorrow when you are not so busy

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Definitions:

Leaving Home

The act of moving out of one's home to live somewhere else, often signifying a step towards independence.

Enclosed Spaces

Areas that are surrounded by barriers such as walls, doors, or other structures, often causing discomfort or anxiety for some individuals.

Neurotransmitter

Chemical substances that transmit signals across a synapse from one neuron to another in the nervous system, influencing mental processes and behavior.

Norepinephrine

A neurotransmitter involved in arousal, alertness, and regulation of blood pressure.