When a Call with a Patient Is Long or Complicated

question 22

Multiple Choice

When a call with a patient is long or complicated, ____.

• A) interrupt the patient and tell her that the call is going nowhere
• B) summarize the details of the call to ensure understanding by both you and the patient
• C) ask the physician to take the call
• D) tell the patient that you do not have any more time to talk
• E) follow up the phone call by sending a written summary to the patient