How Much Time Should You Allow for a Patient to Answer

question 71

Multiple Choice

How much time should you allow for a patient to answer when you place a phone call?

• A) One minute or about eight rings
• B) 30 seconds or about four rings
• C) 20 seconds or about three rings
• D) 20 rings
• E) 3 minutes

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Definitions:

Fraud

A deliberate act of deception intended for personal gain or to cause a loss to another party.

Whistle-Blowing

Employee’s disclosure to company officials, government authorities, or the media of illegal, immoral, or unethical practices committed by an organization.

Faulty Materials

Substandard or defective supplies used in the production process.