Learning the Telephone Triage Process Includes ____

question 17

Multiple Choice

Learning the telephone triage process includes ____.

• A) permitting the office staff to diagnose a patient's problem
• B) eliminating the need to ask the patient his age and symptoms
• C) using the office's written guidelines for commonly asked questions
• D) training the office staff to prescribe a treatment plan for patients
• E) using medical references as necessary to answer the patient's questions

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Definitions:

Total Quality Management

A management approach focused on continuous improvement of processes, products, and services through employee involvement and customer feedback.

Quality Improvement

Initiatives or processes aimed at enhancing the standard, effectiveness, or reliability of products, services, or operations.

Business Activities

Fundamental actions taken by a company to run its operations, including investing, financing, and operating activities.

Indirect Materials

Materials used in the production process that cannot be directly linked to a specific product, such as lubricants and cleaning supplies.