Before Placing an Outgoing Telephone Call to a Patient, You

question 30

Multiple Choice

Before placing an outgoing telephone call to a patient, you should ____.

• A) notify the physician that you are making the call
• B) wait and place the call after the office closes
• C) verify the correct phone number
• D) write down exactly what you will tell the patient
• E) read the patient's entire medical record so you will be prepared to answer questions

---

Definitions:

Crisis Team

A specialized group designed to respond to emergencies and crises, providing immediate intervention and support.

Triage

The process of determining the priority of patients' treatments based on the severity of their condition.

Critical Needs

Essential requirements or services deemed necessary for the survival or basic functioning of individuals or communities.

Stalking Cases

Incidents where an individual repeatedly follows, contacts, or harasses someone else, causing them to feel fear for their safety.