When a Patient Calls the Office for the Result of a Laboratory

question 78

Multiple Choice

When a patient calls the office for the result of a laboratory test that happens to be normal, you should ____.

• A) never give the results to the patient
• B) give the patient the results if the physician has authorized that normal results may be given out
• C) take the message and give it to the physician, who will return the patient's call
• D) mail the results to the patient
• E) tell the patient to make an appointment to come in and review the results with the physician

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