Your First Priority When Responding to a Complaint of an Angry

question 48

Multiple Choice

Your first priority when responding to a complaint of an angry patient is to ____.

• A) take careful notes
• B) stay calm and try to pacify the caller
• C) promise the patient that the issue will be resolved
• D) follow up promptly on the problem
• E) let the physician know there is a problem

Understand the components and processes involved in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT).

Identify and differentiate the interventions utilized in TF-CBT.

Recognize the importance of parental involvement in the successful recovery from trauma.

Distinguish between therapy-interfering behaviors and other related concepts in the context of client behavior during therapy.

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Definitions:

Psychotherapy

A treatment approach utilizing psychological techniques, primarily through consistent personal engagement with adults, aimed at facilitating behavioral change and resolving issues effectively.

Hippocampus

A brain structure located below the cerebral cortex that is involved in memory.

Gray Matter

The darker tissue of the brain and spinal cord, consisting mainly of nerve cell bodies and branching dendrites, involved in muscle control and sensory perception.

Lithium

A chemical element used as a medication to treat and prevent episodes of mania in people with bipolar disorder.