When You Receive or Place a Phone Call, Your Message

question 35

Multiple Choice

When you receive or place a phone call, your message should be logical and free from ambiguity. Which of the following Cs of effective communication does this demonstrate?

• A) Cohesiveness
• B) Courtesy
• C) Completeness
• D) Conciseness
• E) Clarity

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Definitions:

Actual Knowledge

A term referring to the facts and information that are directly acquired from real-world experiences or education.

Sophomore

A sophomore is a second-year student in high school or college/university, progressing towards graduation.

Thirties

Refers to the decade of life or age span from 30 to 39 years, often marked by significant life and career milestones.

Prenatal Development

The progression of maturation and evolution inside the womb from the moment of conception to the point of childbirth.