If You Cannot Give Your Undivided Attention to a Caller

question 6

Multiple Choice

If you cannot give your undivided attention to a caller because of an emergency in the office, ____.

• A) ask someone else in the office to take the call
• B) explain the emergency situation to the caller
• C) explain that you are handling an urgent matter and offer to call back
• D) tell the caller you cannot talk and hang up
• E) tell the caller to call back tomorrow when you are not so busy

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Definitions:

Language Differences

refer to the variations in vocabulary, grammar, pronunciation, and syntax between languages, which can pose communication barriers in a global context.

Multinational Company

A corporation that operates in multiple countries beyond its original or home country.

Non-verbal Communication

The transmission of messages or signals through a non-linguistic means, such as gestures, facial expressions, and body language.

Cultures

The shared values, beliefs, norms, and practices that characterize a group, organization, or society.