How Much Time Should You Allow for a Patient to Answer

question 71

Multiple Choice

How much time should you allow for a patient to answer when you place a phone call?

• A) One minute or about eight rings
• B) 30 seconds or about four rings
• C) 20 seconds or about three rings
• D) 20 rings
• E) 3 minutes

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Definitions:

Compensating

The act of providing payment or remuneration to offset a loss, damage, or to make up for harm suffered.

Intentional Torts

Deliberate acts committed by one person that result in harm or injury to another.

Assault

An act that creates an apprehension in someone of an imminent, harmful, or offensive contact, potentially leading to criminal or civil liability.

Defamation

Anything published or publicly spoken that causes injury to another's good name, reputation, or character.