Two Options That Should Always Be Included in the Menu

question 87

Multiple Choice

Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.

• A) address billing questions
• B) report progress after treatment
• C) dial zero to speak to an operator
• D) make an appointment
• E) ask a medical question

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Definitions:

Government Organizations

Entities formed by a governing body to implement policies, provide public services, and enforce laws.

Business Operations

All the activities and responsibilities necessary for running a business and ensuring it operates efficiently and effectively.

Genetically Modified Organism

Organisms whose genetic material has been altered using genetic engineering techniques.

Whole Foods

An American supermarket chain that specializes in selling organic and natural foods and products.