Proper ________ of Telephone Calls, Including Taking Messages, Helps Protect

question 25

Short Answer

Proper ________ of telephone calls, including taking messages, helps protect the licensed practitioner from legal action.

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Definitions:

Non-Value-Added

Activities or processes that do not add any functional value to a product or service from the customer's perspective.

Lead Time

The amount of time that elapses between the initiation of a process and its completion, often used in reference to the time it takes for goods to be delivered or services to be provided.

Converting

The process of changing or transforming one form of currency, unit, or data into another.

Setup Time

The period required to prepare a device, machine, or system for production or use.