Before Calling Technical Support, You Should First ____

question 54

Multiple Choice

Before calling technical support, you should first ____.

• A) turn off the computer
• B) check the computer manual for answers
• C) identify the problem
• D) have a printer attached to the computer
• E) plan to spend no more than 5 minutes on the phone

---

Definitions:

Awarded Bonuses

Financial or non-financial rewards given to employees or individuals in recognition of their achievements or performance above expectations.

Corporate Guidelines

Policies and procedures established by a company to set standards and rules for employee behavior and company operations.

Oversampling

The practice of sampling a subgroup of a population at a higher rate than its proportion in the whole population to ensure adequate representation.

Hidden Profiles

Situations in which the best collective decision is not obvious because each team member has access to unique information not held by others, often leading to suboptimal decision-making.