In Which of the Following Examples Does the Medical Assistant

question 68

Multiple Choice

In which of the following examples does the medical assistant demonstrate positive communication?

• A) "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor."
• B) "This injection is going to hurt."
• C) "I've answered all the questions I have time to answer."
• D) "I can't answer that question."
• E) "This paperwork won't take long at all."

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