Which of the Following Actions Should the Medical Assistant Take

question 44

Multiple Choice

Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?

• A) Remain calm if the patient becomes agitated or confused
• B) Avoid asking the patient to repeat what he said
• C) Speak in a loud voice
• D) Use a quiet voice in a secluded area
• E) Mirror the patient's reactions to show that you understand

Differentiate between discrimination and prejudice, and examine the possibility of their coexistence.

Compare and contrast psychological theories of prejudice and discrimination.

Examine the three approaches of conflict theory to racial and ethnic prejudice and discrimination.

Understand sociocultural theories in explaining disparities facing Canada's Aboriginal peoples.

---

Definitions:

Patient Advocate

An individual who provides support and guidance to patients, helping them navigate the healthcare system and make informed medical decisions.

Protects Rights

Measures or actions taken to ensure that individual freedoms and entitlements are upheld and not infringed upon.

Patient Education

The process by which health professionals and others impart information to patients and their caregivers that will alter their health behaviors or improve their health status.

Verbal Instructions

Directions or commands given orally for someone to follow.