When a Patient with the Flu Describes How He/she Has

question 49

Multiple Choice

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

• A) "I feel sorry for you."
• B) "It will get better soon."
• C) "I know how the flu can disrupt sleep."
• D) "You cannot expect to sleep when you are sick."
• E) "You should have taken some cold medicine."

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Definitions:

Strong Confidence

A state of being certain about one's abilities or the outcome of specific situations.

Leader-member Exchange Theory

A theory that focuses on the two-way (dyadic) relationship between leaders and followers, emphasizing the mutual benefits of high-quality exchanges.

Out-group Members

Individuals who are not part of a certain group or society and may be viewed as different or outside the norm by the in-group members.

Retaliate

To take action against someone in response to their actions or wrongdoing, often with the intent to cause harm or exact revenge.