Tracy Works in the Billing and Coding Department of a Busy

question 27

Multiple Choice

Tracy works in the billing and coding department of a busy outpatient clinic. She receives a phone call from an irate patient who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even angrier, saying that he "will not stand for being put off like that." What should Tracy do now?

• A) Tell the patient she cannot help him and hang up the phone.
• B) Place the patient on hold for 30 minutes while she looks up the records.
• C) Repeat the steps of the problem-solving process to find another solution.
• D) Report to her supervisor that a patient is verbally abusing her.
• E) Tell the patient she will adjust his account because "the patient is always right."

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Definitions:

Competitive Labor Market

A market where numerous buyers (employers) and sellers (workers) exist, leading to wages derived from supply and demand conditions.

Marginal Product

The additional output that is generated by employing one more unit of a particular input.

Marginal Productivity Theory

An economic theory that posits that wages are determined by the marginal productivity of the laborer to the employer’s production.

Wage Disparities

The differences in wages or salaries between individuals or groups due to various factors such as occupation, experience, gender, or age.