What Is the Purpose of Emotion Labour Done by Flight

question 53

Multiple Choice

What is the purpose of emotion labour done by flight attendants and nurses?

• A) to make employees happy
• B) to make customers happy
• C) to control aggression among managers
• D) to control aggression among owners

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Definitions:

Employee Engagement

The emotional commitment the employees have towards their organization and its goals, leading to higher levels of productivity.

Logo

A graphical symbol or emblem used by organizations, companies, or individuals to aid and promote instant public recognition.

Pitch Session

A presentation where entrepreneurs showcase their business ideas to potential investors or partners hoping to secure funding or support.

First Impression

The initial perception or judgment formed about something or someone upon first encounter, which can significantly influence further interactions or opinions.