Carol Works as a General Floor Manager in a High-End

question 150

Multiple Choice

Carol works as a general floor manager in a high-end restaurant, ensuring that all customers are happy with the service and content by the end of their meals. What is she engaged in?

• A) emotion management
• B) emotion distancing
• C) emotion labour
• D) emotion displacement

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Definitions:

Scapegoat

An individual or group unfairly blamed for problems or negative outcomes that they did not cause.

Mascot

A character or symbol, often representing a group or organization, used for promotion or branding purposes.

Bowenian Theory

A theory of family therapy that emphasizes intergenerational transmission of emotional processes and working towards differentiation of self.

Creating Enactments

The therapeutic practice of having clients reenact specific past situations or emotions to aid in understanding and healing.