Damien Smiles and Greets Passengers as They Board the Aircraft

question 115

Multiple Choice

Damien smiles and greets passengers as they board the aircraft on which he is employed as a flight attendant. When an elderly person passes him, he looks at his co-workers and rolls his eyes. What do his smiles and friendly greetings exemplify?

• A) role management
• B) emotion management
• C) front-stage behaviour
• D) back-stage behaviour

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Definitions:

Possession

The state of having, owning, or controlling something, or in some contexts, a state in which a person is believed to be influenced or controlled by an external entity.

Nervous Breakdown

A non-medical term that signifies a period of intense mental distress, where an individual is unable to function normally in everyday life.

Mental Hygiene Movement

A movement started by Dorothea Dix (1802–1887), a Boston schoolteacher, characterized by a desire to protect and provide humane treatment for the mentally ill. Her campaign resulted directly in the opening of 32 state hospitals, including 2 in Canada. Despite the noble aims, the asylums were overcrowded and the staff had no time to do more than warehouse and restrain the patients.

Psychosocial Treatments

Therapeutic interventions that focus on improving psychological well-being and social functioning through counseling, psychotherapy, and community support.