Jessie Has a Position as a Front-Counter Worker at a Fast-Food

question 83

Multiple Choice

Jessie has a position as a front-counter worker at a fast-food chain. She often endures putdowns by older customers and ridicule by teens that go to the same school as her. Based on Reiter's research, how will Jessie most likely respond to these humiliations?

• A) walk off the job
• B) yell at the customers
• C) smile at the customers
• D) invite the customers to talk to management

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