Jessie Has a Position as a Front-Counter Worker at a Fast-Food

question 83

Multiple Choice

Jessie has a position as a front-counter worker at a fast-food chain. She often endures putdowns by older customers and ridicule by teens that go to the same school as her. Based on Reiter's research, how will Jessie most likely respond to these humiliations?

• A) walk off the job
• B) yell at the customers
• C) smile at the customers
• D) invite the customers to talk to management

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Definitions:

Bystander Effect

A social psychological phenomenon where individuals are less likely to offer help to a victim when other people are present, often due to a diffusion of responsibility.

Emergency Situation

An unexpected and often dangerous situation that requires immediate action.

Antisocial Peer Group

A group of peers engaged in behaviors that are against societal norms and laws, often leading to negative influences.

Criminal Behavior

The engagement in actions that violate laws and are punishable by the state or other authority.