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In 2000, Microsoft was
Reflecting Skills
Communication techniques used to mirror the emotions or content expressed by a speaker, validating their experiences and feelings.
Active Listening
A way of listening and responding to another person that improves mutual understanding, often involving attention to the speaker's words, body language, and emotions.
Genuineness
The quality of being open, authentic, and honest in one's interactions, viewed as a crucial aspect in building trust in therapeutic relationships.
Open Posture
A body language term indicating receptiveness and openness through physical gestures, such as uncrossed arms and legs, and facing towards the speaker.
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