Refer to the Data Provided in Table 11 -Refer to Table 11

question 6

Multiple Choice

Refer to the data provided in Table 11.3 below to answer the following question(s) .
Table 11.3
Project Total Investment Expected Rate of Return
(dollars) (percentage)
$$\begin{array} { l l r } \text { New computer for sales staff } & \$ 250,000 & 11 \\\text { Remodel for distribution center } & \$ 200,000 & 9 \\\text { On-site day care center } & \$ 100,000 & 5 \\\text { Employee fitness center } & \$ 50,000 & 4\end{array}$$
-Refer to Table 11.3. If the interest rate is 14%, Blackstar Drone Manufacturing should

• A) fund all of the projects.
• B) fund the remodeling of the distribution center and the on-site day care center.
• C) fund only the purchase of new computers for its sales staff.
• D) not fund any of the projects.

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Definitions:

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.

Empathy

The ability to understand and share the feelings of another person.

Service Quality

The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.

Tangibility

The physical existence of a product, making it possible to touch, see, and directly experience it.