When Sandra Was Negotiating with Jamal, She Looked Him in the Eye

question 17

Multiple Choice

When Sandra was negotiating with Jamal, she looked him in the eye and shook his hand firmly. Jamal felt uncomfortable and didn't entirely trust Sandra after that, although he could not actually articulate why. This is likely because cultural differences in nonverbal behaviors

• A) are almost always hidden below our awareness.
• B) were not important to Sandra.
• C) only apply to social behaviors; business behaviors are universal.
• D) are less important than verbal behaviors.
• E) were not important to Jamal.

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Definitions:

Improvisation

The art of spontaneously creating something without preparation.

Self-correcting Feedback

A mechanism or process that automatically adjusts or corrects the direction of a system or behavior based on its performance or outcome.

Deliberately Ask

The act of posing questions with intention and focus, often to gain information or clarity on a topic.

Accomplishing

The act of achieving or completing a task, goal, or objective successfully through effort, skill, or courage.