________ Is Rapidly Becoming a Major After-Sales Service When Selling

question 60

Multiple Choice

________ is rapidly becoming a major after-sales service when selling technical products in countries that demand the latest technology.

• A) Promotional pricing
• B) Product innovation
• C) Capacity utilization efficiency
• D) Customer training
• E) Warranty

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Definitions:

Argument Making

The process of forming reasons, drawing conclusions, and applying them to a case in discussion; a method of presenting one's reasons.

Verbal Confrontation

Direct communication or exchange of ideas where disagreements or differences are expressed through spoken words.

Complex Decision Map

A diagram or tool that helps in analyzing and visualizing the factors and pathways involved in making a complicated decision.