What Is True of Business Services

question 29

Multiple Choice

What is true of business services?

• A) Most business services companies enter international markets to service their local clients abroad.
• B) Services are intangible and so cannot be produced in one country and exported to another.
• C) The removal of trade barriers poses a serious threat to the continued expansion of international services trade.
• D) Firms should avoid providing after-sales services as the costs do not justify the benefits.
• E) The perception of quality of a business service depends solely on the average per capita income of the buyer's country.

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Definitions:

Authoritative

A leadership style marked by the ability to guide or direct others while encouraging independence and creativity.

Consistent Limits

Clear, predictable boundaries set by authority figures that guide individuals' behavior.

Theory of Mind

The cognitive ability to understand that others have beliefs, desires, and intentions that are different from one's own.

Self-awareness

The conscious knowledge of one's own character, feelings, motives, and desires.