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Which of the Following Is the Best Example of a Back-Office

question 19

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Which of the following is the best example of a back-office BPO (Business Processing Outsourcing) activity?


Definitions:

Job Specialization

The process of focusing one's occupational capacity on a specific area of expertise, leading to increased efficiency and skill in that area.

Hygiene Factor

Elements of the work environment that, according to Herzberg's two-factor theory, prevent job dissatisfaction but do not necessarily enhance job satisfaction, such as salary and working conditions.

Job Security

The chance or likelihood of a person maintaining their employment without facing the possibility of losing their job.

Autonomy

The degree of independence and self-direction that an individual or entity possesses.

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