Which of the Following,if True,would Justify the Customer Representative's Ethical

question 125

Multiple Choice

Which of the following,if true,would justify the customer representative's ethical position?

• A) The home-building firm sometimes picks up shipments of supplies several days after they arrive.
• B) The customer rep knows that if the faucets do come in early, the home-building firm will choose to do business with them more often.
• C) The home-building firm has a brief written code of ethics that has no statement that applies specifically to this situation.
• D) When phoned for advice, the plumbing supply firm's CEO told the customer rep that it was OK to "fib a little" to get a contract like this.
• E) The faucet shipment comes with a tracking number and goes to a distribution center within driving distance, so that, if necessary, the plumbing firm can expedite its arrival.

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Definitions:

Psychological Study

Research aimed at understanding human thought, emotion, and behavior through systematic observation, measurement, and analysis.

Stereotype Threat

The risk of confirming negative stereotypes about one's social group, which can hinder performance.

Disadvantaged Groups

Populations that suffer from economic, societal, or educational deficiencies compared to the general community.

Caucasian

Refers to people of European, North African, or Southwest Asian ancestry.