Which of the Following,if True,would Justify the Customer Representative's Ethical

question 125

Multiple Choice

Which of the following,if true,would justify the customer representative's ethical position?

• A) The home-building firm sometimes picks up shipments of supplies several days after they arrive.
• B) The customer rep knows that if the faucets do come in early, the home-building firm will choose to do business with them more often.
• C) The home-building firm has a brief written code of ethics that has no statement that applies specifically to this situation.
• D) When phoned for advice, the plumbing supply firm's CEO told the customer rep that it was OK to "fib a little" to get a contract like this.
• E) The faucet shipment comes with a tracking number and goes to a distribution center within driving distance, so that, if necessary, the plumbing firm can expedite its arrival.

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Definitions:

Perceived Homogeneity

The tendency to see members of an out-group as more similar to each other than they really are or than members of the in-group.

Stereotypes

Oversimplified generalized beliefs or expectations about the characteristics and behaviors of members of a group, often leading to prejudgment.

Behavioral Interpretation

The process of understanding actions and reactions through psychological principles.

Ultimate Attribution Error

The tendency to believe that bad actions by outgroup members occur because of their internal dispositions and good actions by them occur because of the situation, while believing the reverse for ingroup members.