Which of the Following BEST Describes Total Quality Management

question 65

Multiple Choice

Which of the following BEST describes total quality management?

• A) the principle that quality belongs to each person who creates it while performing a job
• B) the consistency of a product's quality from unit to unit
• C) the sum of all activities involved in getting high-quality products into the marketplace
• D) the process by which a company analyzes a competitor's products to identify desirable improvements
• E) a certification program attesting that an operations process has met rigorous requirements

---

Definitions:

Functional Fixedness

A cognitive bias that limits a person's ability to use an object only in the way it is traditionally used, hindering problem-solving.

Confirmation Bias

A bias towards finding, comprehending, selecting, and reminiscing information that affirms one's prior beliefs or conjectures.

Framing Effect

The cognitive bias where people decide on options based on whether they are presented in a positive or negative way, rather than on the content itself.

Confirmation Bias

The inclination to seek out, understand, prefer, and remember details in a manner that validates one's existing opinions or theories.