Which Operations Capability Has Toyota Given Greatest Credit for Winning

question 131

Multiple Choice

Which operations capability has Toyota given greatest credit for winning orders in the marketplace?

• A) quality
• B) low cost
• C) flexibility
• D) dependability
• E) exclusivity

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Definitions:

Cost Efficiency

The effectiveness of an organization's ability to produce output at the lowest possible cost while maintaining quality.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Political-Legal Conditions

Factors related to the political environment and legal regulations that can affect the operation and success of businesses.

General Environment

The broader external conditions that affect organizations, including economic, technological, sociocultural, and political/legal factors.