Which Operations Capability Has Toyota Given Greatest Credit for Winning

question 131

Multiple Choice

Which operations capability has Toyota given greatest credit for winning orders in the marketplace?

• A) quality
• B) low cost
• C) flexibility
• D) dependability
• E) exclusivity

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Definitions:

Emotional Labour

The effort required to manage and express emotions in a way that fulfills the emotional requirements of a job.

Display Rules

Culturally based guidelines that dictate the appropriate expressions of emotions for a given situation or role.

Discrepancy Theory

A theory that job satisfaction stems from the discrepancy between the job outcomes wanted and the outcomes that are perceived to be obtained.

Job Dissatisfaction

A negative emotional response towards one's job, resulting from a discrepancy between job expectations and realities.