Many Call Centers That Provide Telephone Customer Services for U

question 3

Multiple Choice

Many call centers that provide telephone customer services for U.S. companies have been established in India, but few or none have been established in China. Why?

• A) China is at a more advanced stage of economic development than India.
• B) China lacks the political infrastructure to support call centers.
• C) Chinese labor lacks the specific language skills needed to make call centers profitable in China.
• D) Indian labor costs are lower than Chinese labor costs.

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Definitions:

Alter Memory

The process of changing or modifying memories, often through suggestion, misinformation, or psychological techniques.

Source Amnesia

A condition in which someone can't recall the circumstances, location, or method by which they originally learned specific facts, even though they still retain the information.

Memory Recovery Techniques

Methods and strategies used to retrieve memories that may be hard to recall, such as reconsolidation therapy or cognitive behavioral techniques.

Anterograde Amnesia

The inability to form new memories following the onset of an amnesia-causing event, while long-term memories from before the event remain intact.