If Trying to Use the Balanced Scorecard, What Should a Manager

question 51

Multiple Choice

If trying to use the balanced scorecard, what should a manager do for the category "internal business process"?

• A) Set and pursue target values for five or six meaningful measures of internal business process.
• B) Seek to increase productivity in the "employee promotions" and "employee productivity" fields.
• C) Evaluate the relationships between managers and subordinates over a specific period.
• D) Have employees take a survey about workflow and score the responses for an overall measure.

---

Definitions:

Intermediate Priority

A classification of tasks or needs that are important but not urgent, falling between high and low priority in terms of immediacy.

Needs Teaching

A determination that a patient requires additional information or instruction to understand their health condition, treatment, or care requirements.

Prevent Pneumonia

Strategies or interventions aimed at reducing the risk of developing pneumonia, a lung infection.

Advocacy

Process whereby a nurse objectively provides patients with the information they need to make decisions and supports the patients in whatever decisions they make.