Home Garden Center Uses Mobile Customer Service Representatives in All

question 94

Multiple Choice

Home Garden Center uses mobile customer service representatives in all of its stores.These floating personnel walk the huge warehouse with smart phones answering customer questions,pointing out locations of items,and directing customers to checkout.Which condition would MOST threaten the use of the mobile customer service at Home Garden Centers in the next business season?

• A) Incoming employees seem less technically savvy with mobile devices.
• B) Several store departments are swapping locations within the store facility.
• C) The size of the smartphone is causing some employees to continually drop the device.
• D) The current model of smartphone uses an operating system that no longer supports the store's customer service application program.
• E) There is a slight increase in the theft rate of smartphones from the stores.

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Definitions:

Circulating Hormone

A hormone that is secreted into the bloodstream by endocrine glands and transported to target organs or tissues to elicit specific biological effects.

Achievement Motivation

A psychological concept referring to an individual's desire or drive to accomplish goals, succeed, and excel in tasks.

Negative Feedback

A mechanism, process, or signal that is used to diminish or inhibit an action or function, often to maintain homeostasis or balance within a system.

Need for Achievement

Need for Achievement is a psychological trait that drives individuals to pursue and attain goals that they perceive as challenging and worthwhile.