Each of the Following Is an Example of a Customer

question 110

Multiple Choice

Each of the following is an example of a customer contact point except:

• A)a brand's website.
• B)a friend who recommends a brand.
• C)a brand's Instagram page.
• D)a sales clerk at a retail store.

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Definitions:

Metronome

A device used by musicians to mark time at a selected rate by giving a regular tick sound at adjustable intervals.

Biscuit

A small baked product that varies in texture and flavor across different cultures, typically soft and flaky in the USA and crunchy in the UK.

Conditioned Response

The learned response to a previously neutral stimulus after it has been paired repeatedly with an unconditioned stimulus.

Conditional Reinforcement

The process through which a response becomes more likely or strengthened because it is followed by the delivery of a reinforcer dependent on meeting a certain condition.