A Patient Comments That She Feels "Like a Baby" When

question 9

Multiple Choice

A patient comments that she feels "like a baby" when she starts crying during a discussion of her cancer surgery scheduled for the next day.Which communication technique is most likely to reassure her that her response is common given her situation?

• A) informing
• B) presenting reality
• C) normalizing
• D) clarifying

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Definitions:

Sales Presentation

A pitch or demonstration given by a salesperson to a potential buyer, highlighting the benefits and features of a product or service.

Customer Profile

A detailed description of a business's ideal customer based on their demographics, preferences, and behaviors.

Self-Control

The ability to regulate one's emotions, thoughts, and behavior in the face of temptations and impulses.

Difficult Trait

A characteristic or aspect of a person's behavior or personality that is challenging to deal with or overcome.