A ____________________ System Allows Nonemergency Calls to Be Redirected or Referred

question 20

Multiple Choice

A ____________________ system allows nonemergency calls to be redirected or referred to other agencies.

• A)311
• B)411
• C)511
• D)611

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Definitions:

Bureaucratic Features

Characteristics of a bureaucratic organization include a hierarchical structure, formal rules and regulations, specialization, and an impersonal relationship between its members.

Worker Empowerment

The practice of giving employees the authority, resources, and freedom to make decisions and contribute to the company's success in meaningful ways.

Organic Design

An organization structure that is decentralized, with fewer rules and procedures, open divisions of labour, wide spans of control, and more personal coordination.

Informal Structures

The unofficial relationships and dynamics within an organization that influence how work gets done outside of formal processes and hierarchies.