How Do Internet Polling Companies Like Knowledge Networks Ensure Participation

question 33

Multiple Choice

How do Internet polling companies like Knowledge Networks ensure participation in its Web-based surveys?

• A)Respondents are paid a small sum every time they participate.
• B)Respondents are selected from the cell-phone-only segment of the population.-Consider This: The polling company does originally contact potential participants by phone but they do not restrict this to cell-phones.
• C)Respondents are randomly sampled.
• D)Respondents are provided a free computer.

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Definitions:

Suggested Metrics

Recommended measurements or indicators used to evaluate the performance or success of an operation, project, or system.

Order Management

The process of efficiently tracking and fulfilling sales orders, from initial receipt through to delivery to the customer.

Customer Service

The support and assistance provided by a company to those people who buy or use its products or services.

Service Recovery

The actions a company takes to correct a problem that a customer has encountered with its service, aimed at restoring customer satisfaction.