The Rising Importance of English as a Global Second Language

question 30

Multiple Choice

The rising importance of English as a global second language has been due to the

• A) use of English in former British colonies.
• B) importance of the United States in world affairs and business.
• C) popularity of American universities overseas.
• D) Both A and B
• E) All of these

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Definitions:

Follow-up

The act of continuing a previously started conversation, interaction, or process to gather further information, provide additional assistance, or ensure completion.

Behaviorally Related Sales Objectives

Goals focused on modifying or influencing customer behavior to increase sales.

Communication Skills

The ability to effectively convey information, ideas, and emotions orally, written, or nonverbally in various contexts.

Customer Service Satisfaction

The measure of how the goods or services supplied by a company meet or exceed the expectations of its customers.