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Services Are Difficult to Be Evaluated Before Customers Buy or Even

question 56

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Services are difficult to be evaluated before customers buy or even after they buy and consume them. Which of the following characteristics of service causes this challenge for service retailers?


Definitions:

Cleaning Equipment

Tools, appliances, or devices used for cleaning purposes, ranging from simple manual tools to complex machinery.

Cost Formula

A mathematical equation or method used to compute the total costs associated with the production or provision of goods or services.

Activity Variance

The difference between actual activity levels and those planned, often leading to budget variances.

Manufacturing Overhead

All indirect costs associated with the production process, including costs related to running the factory that cannot be directly linked to specific units produced.

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